# Electronic Signature training and support resources

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> **In simple terms:** This page lists the training, documentation, and support channels for ZapSign. Use it to onboard new users and to find answers after you go live.

## ZapSign Academy

{{< newtab href="https://zapsignonboarding.lovable.app/" >}}**ZapSign Academy**{{< /newtab >}} is on-demand training of about 60 minutes, in Spanish and English. It walks through the full signing flow of a contract. Recommend it to every new user as the first step.

## Video paths by role

{{<table "table w-auto small m-auto text-left table-striped table-bordered" >}}
| Role | Videos | Duration |
| ---- | ------ | -------- |
| **User who sends documents** | 4, 5, 10, and 11 | 7 min |
| **Administrator** | 1, 3, 9, 10, and 12 | 13 min |
| **Support team** | 5 to 8 | 6 min |
| **Technical team** | 14 to 16, and 18 | 65 min |
| **Full training** | 17 and 19 | 85 min |
{{</table>}}

## Videos

{{<table "table w-auto small m-auto text-left table-striped table-bordered" >}}
| # | Phase | What you'll learn | Duration |
| - | ----- | ----------------- | -------- |
| 1 | Account | [Create users and user groups](https://youtu.be/MBK3gKsNGwo) | 1:18 |
| 2 | Account | [Create contacts](https://youtu.be/kEYpzTio9Dw) | 0:57 |
| 3 | Account | [Add users and access levels](https://youtu.be/zWsY55GugEs) | 0:55 |
| 4 | Signing process | [Create documents one by one](https://www.youtube.com/watch?v=TJ0hyH24LXc) | 1:42 |
| 5 | Signing process | [Sign with a code (OTP)](https://youtu.be/-M4xWGVXatg) | 1:05 |
| 6 | Signing process | [Sign with a selfie](https://youtu.be/f18lHYI_WVo) | 1:03 |
| 7 | Signing process | [Sign with a photo of the ID document](https://youtu.be/n60p1uycR3o) | 1:23 |
| 8 | Signing process | [Sign with facial recognition](https://youtu.be/eSYEU3qb210) | 2:20 |
| 9 | Account | [Customize the branding](https://youtu.be/yd1ejTo_PFw) | 0:41 |
| 10 | Signing process | [Set up a reusable template](https://youtu.be/BBZ2hdvr9Rg) | 1:59 |
| 11 | Signing process | [Upload template documents](https://youtu.be/4RbglTOK23E) | 2:13 |
| 12 | Signing process | [Set up PDF templates](https://youtu.be/qts8U8NPGP4) | 8:09 |
| 13 | Operation | [How batch signing works](https://youtu.be/x_gYQETnbaw) | 0:29 |
| 14 | Integration | [ZapSign with HubSpot using Make](https://youtu.be/sL-QxpPpIDc) | 5:44 |
| 15 | Integration | [ZapSign with Google Drive using Make](https://youtu.be/MeBSEAT8rU0) | 4:07 |
| 16 | Integration | [Automate documents with Google Sheets](https://youtu.be/1c4hIdGoWT8) | 14:23 |
| 17 | Training | [General platform training](https://www.youtube.com/watch?v=WWrzHfjaVHw) | 35:50 |
| 18 | Integration | [Webinar: HubSpot and ZapSign integration](https://www.youtube.com/watch?v=KwgswKNsg9k) | 41:14 |
| 19 | Training | [Webinar: identity validation](https://www.youtube.com/watch?v=XUX_1PxEJIM) | 49:08 |
{{</table>}}

## Help center and documentation

{{<table "table w-auto small m-auto text-left table-striped table-bordered" >}}
| Resource | What you'll find |
| -------- | ---------------- |
| [Document creation](https://clients.zapsign.com.br/es/help/creaci%C3%B3n-de-documentos) | Sending, signing order, reminders, deadline, authentication |
| [Platform use](https://clients.zapsign.com.br/es/help/uso-de-la-plataforma) | Users, SSO, 2FA, folders, reports, batch signing |
| [Templates](https://clients.zapsign.com.br/es/help/plantillas) | DOCX templates and best practices |
| [API & Integration](https://clients.zapsign.com.br/es/help/api-integraci%C3%B3n) | Make, Zapier, HubSpot, IPs, and CORS |
| [FAQ](https://clients.zapsign.com.br/es/help/preguntas-frecuentes) | Common questions from users and signers |
| [API documentation](https://docs.zapsign.com.br/espanol) | Technical reference, webhooks, iframe |
{{</table>}}

## Support channels

{{<table "table w-auto small m-auto text-left table-striped table-bordered" >}}
| Channel | Use it for |
| ------- | ---------- |
| support@truora.com or [WhatsApp](https://wa.link/sgyk38) | General support |
| Your Truora account executive | Implementation, advanced validators, and batch signing |
{{</table>}}

To set up ZapSign step by step, see the {{< newtab href="/guides/electronic_signature_implementation/" >}}**Electronic Signature general implementation guide**{{< /newtab >}}.