# How to integrate HubSpot with Truora

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Integrate HubSpot with Truora's platform to seamlessly incorporate HubSpot's marketing and sales capabilities into your **WhatsApp flows**. This guide walks you through the integration process, enabling you to enhance customer interactions directly within your WhatsApp flows.

Please follow the steps below:

## 1. Access HubSpot and Truora

  - **Ensure You Have a HubSpot Account**: If you don't have an account, create one at [HubSpot](https://www.hubspot.com/)
  - **Access Truora's Platform**: Log in to  [Truora's dashboard](https://app.truora.com/).

## 2. HubSpot Integration process

  - **Initiate the HubSpot Integration**: In Truora's dashboard, navigate to **Customer Engagement** > **Integrations**  section and click **Options** > **Connect** next to the **HubSpot** logo.
  
  {{<img src="/images/illustrations/customer_engagement/hs_connect_hubspot.gif" alt="Connect HubSpot" width="100%" class="border border-slate-400 rounded-md">}}
  
  - **Select your HubSpot Account**: Select your HubSpot account and click on **Choose Account**. If you're not signed in, you'll be prompted to log into your HubSpot account.
  
  {{<img src="/images/illustrations/customer_engagement/hs_choose_account.png" alt="Choose Account" width="50%" class="border border-slate-400 rounded-md">}}
  
  - **Accept Required Accesses**: Review and accept the required permissions, then click **Connect app**.
  
  {{<img src="/images/illustrations/customer_engagement/hs_accept_access.png" alt="Accept Access" width="50%" class="border border-slate-400 rounded-md">}}
  
  - **Enter Your HubSpot Inbox Email**: Back in Truora’s platform, you should enter the email address associated with your HubSpot inbox, but please note:
  
  >This is NOT your HubSpot user's email for account access. Follow the steps in the instructions below to set up your **HubSpot Inbox mail**.
  
  {{<img src="/images/illustrations/customer_engagement/hs_email_integration.png" alt="Email integration" width="50%" class="border border-slate-400 rounded-md">}}

## 3. Set Up an Inbox mail in HubSpot

  - In your HubSpot account, click on the **Settings** icon. Then in the left panel, go to **Tools** > **Inbox** > **Inboxes** and click on **Connect a channel** button. 
  
  {{<img src="/images/illustrations/customer_engagement/hs_inbox_hubspot.png" alt="Inbox hubspot" width="90%" class="border border-slate-400 rounded-md">}}

  - Click on **Team email** and follow the steps to set it up.
  
  {{<img src="/images/illustrations/customer_engagement/hs_inbox_hubspot_1.png" alt="inbox_hubspot_1" width="50%" class="border border-slate-400 rounded-md">}}

  - We recommend connecting a HubSpot-hosted account (select **Other mail account**). If you want to set up your own email, it should be a new email address dedicated to this purpose.
  
  {{<img src="/images/illustrations/customer_engagement/hs_inbox_hubspot_2A.png" alt="inbox_hubspot_2A" width="50%" class="border border-slate-400 rounded-md">}}

  - Review the information and click **Next**.
  
  {{<img src="/images/illustrations/customer_engagement/hs_inbox_hubspot_2B.png" alt="inbox_hubspot_2B" width="90%" class="border border-slate-400 rounded-md">}}

  - Activate **Treat incoming conversations as support tickets** and click **Next**. This will help you get the most out of this integration.
  
  {{<img src="/images/illustrations/customer_engagement/hs_inbox_hubspot_3.png" alt="inbox_hubspot_3" width="90%" class="border border-slate-400 rounded-md">}}

  - Click **Copy** to copy the email you just set up. Then click **Connect & Finish**. Your HubSpot account is now ready to connect with Truora.
  
  {{<img src="/images/illustrations/customer_engagement/hs_inbox_hubspot_4.png" alt="inbox_hubspot_4" width="90%" class="border border-slate-400 rounded-md">}}

## 4. Finalize the Integration on Truora’s Platform

  - Back in Truora, paste the email address you copied in the previous step into the integration modal, then click **Save**.
  
  {{<img src="/images/illustrations/customer_engagement/hs_email_truora.png" alt="Paste Email and Save" width="40%" class="border border-slate-400 rounded-md">}}

  - Refresh the page, and the HubSpot integration should appear with status **Connected**:
  
  {{<img src="/images/illustrations/customer_engagement/hs_hubspot_connected.png" alt="HubSpot Connected" width="40%" class="border border-slate-400 rounded-md">}}

## Next Steps

You're now ready to create and test your **WhatsApp flow** with **HubSpot Integration!** 

  - Visit this [Guide](/guides/flows/) to learn how to create and test **Whatsapp flows** in Truora.
  - Follow this [Guide](/guides/test_hubspot/) to learn **How to test your WhatsApp - HubSpot integration** in Truora.