Electronic Signature training and support resources

Electronic Signature

In simple terms: This page lists the training, documentation, and support channels for ZapSign. Use it to onboard new users and to find answers after you go live.

ZapSign Academy

ZapSign Academy is on-demand training of about 60 minutes, in Spanish and English. It walks through the full signing flow of a contract. Recommend it to every new user as the first step.

Video paths by role

Role	Videos	Duration
User who sends documents	4, 5, 10, and 11	7 min
Administrator	1, 3, 9, 10, and 12	13 min
Support team	5 to 8	6 min
Technical team	14 to 16, and 18	65 min
Full training	17 and 19	85 min

Videos

#	Phase	What you’ll learn	Duration
1	Account	Create users and user groups	1:18
2	Account	Create contacts	0:57
3	Account	Add users and access levels	0:55
4	Signing process	Create documents one by one	1:42
5	Signing process	Sign with a code (OTP)	1:05
6	Signing process	Sign with a selfie	1:03
7	Signing process	Sign with a photo of the ID document	1:23
8	Signing process	Sign with facial recognition	2:20
9	Account	Customize the branding	0:41
10	Signing process	Set up a reusable template	1:59
11	Signing process	Upload template documents	2:13
12	Signing process	Set up PDF templates	8:09
13	Operation	How batch signing works	0:29
14	Integration	ZapSign with HubSpot using Make	5:44
15	Integration	ZapSign with Google Drive using Make	4:07
16	Integration	Automate documents with Google Sheets	14:23
17	Training	General platform training	35:50
18	Integration	Webinar: HubSpot and ZapSign integration	41:14
19	Training	Webinar: identity validation	49:08

Help center and documentation

Resource	What you’ll find
Document creation	Sending, signing order, reminders, deadline, authentication
Platform use	Users, SSO, 2FA, folders, reports, batch signing
Templates	DOCX templates and best practices
API & Integration	Make, Zapier, HubSpot, IPs, and CORS
FAQ	Common questions from users and signers
API documentation	Technical reference, webhooks, iframe

Support channels

Channel	Use it for
support@truora.com or WhatsApp	General support
Your Truora account executive	Implementation, advanced validators, and batch signing

To set up ZapSign step by step, see the Electronic Signature general implementation guide.