Checks API

NOTE: Truora provides a Postman collection online that includes the necessary tools to simplify the testing process.

Welcome to the Truora Check RESTful API reference. If you haven’t already, we strongly advise you to check out our Guides Section.

Truora Check API allows performing full background checks on people, vehicles and companies. There are three main types of background checks:

  • Personal background check: Verifies national IDs in multiple databases of public and legal entities in the LATAM region. For every national ID, returns information on: personal identity, criminal records, international background check, and professional background.
  • Vehicle background check: Verifies the vehicle documents and the owner identity in multiple databases of public and legal entities in the LATAM region. For every vehicle and owner type, returns information on: personal identity, driving records, criminal records, and vehicle information.
  • Company background check: Verifies the tax ID or a company name in multiple databases of public and legal entities in the LATAM region. For every company, returns the associated: business status, legal and criminal records, and media reports.

Authentication

To access Truora’s services and perform API calls securely, you need to authenticate your requests. This is done by including a specific authentication token, known as the ”Truora-API-Key” in the header of your requests.

By providing this key in your API requests, you establish a secure and authorized connection, enabling seamless interaction with Truora’s services.

  • If you haven’t already, sign up for a free account here before generating your Truora-API-Key.
  • Learn how to generate your Truora-API-Key here.
Base URL

https://api.checks.truora.com

Checks

Checks API enables you to create and retrieve background checks. It consults multiple databases and provides a comprehensive set of information to assess the reliability of a person, vehicle, or company. Explore our guide on Background Checks for further details.

Create check

Creates a background check and queues it to start collecting information. The full details of background checks can be retrieved with their respective Check IDs using getCheck endpoint. Keep in mind that, depending on the check type, input document, and country of a search, certain inputs are required. You should always provide as many inputs as possible in order to get the highest accuracy.

If your check type is not referenced in the following table, please reach out to find out the fields that apply for you.

CountryPerson-NationalPerson-ForeignerCompanyVehicle-NationalVehicle-Foreigner
Chile
CL
national_id*
date_of_birth
phone_number
issue_number
foreign_id*
date_of_birth*
phone_number
first_name*
last_name*
native_country*
issue_number
N/Anational_id*
license_plate*
payment_date (Santiago only)
driver_license (Santiago only)
foreign_id*
first_name*
last_name*
date_of_birth*
native_country*
license_plate*
payment_date (Santiago only)
driver_license (Santiago only)
Colombia
CO
national_id*
date_of_birth
issue_date
phone_number
foreign_id* or PPT*
date_of_birth*
phone_number
issue_date*
tax_id*
national_id
national_id*
date_of_birth
phone_number
license_plate*
owner_document_type
owner_document_id
foreign_id*
date_of_birth
phone_number
license_plate*
issue_date*
Mexico
MX
national_id*
phone_number
foreign_id*tax_id*license_plate*
national_id
vehicle_id
driver_license(Estado de Mexico only)
N/A
Brazil
BR
national_id*
date_of_birth*
region*
phone_number
N/Atax_id*license_plate*N/A
Costa Rica
CR
national_id*
phone_number
foreign_id*
phone_number
N/Alicense_plate*N/A
Peru
PE
national_id*
date_of_birth*
phone_number
foreign_id*
ptp
date_of_birth
phone_number*
N/Anational_id*
date_of_birth*
license_plate*
foreign_id*
ptp
date_of_birth*
license_plate*
International
ALL
name*name*company_name*N/AN/A
(*) Required field

Request
Request Body *application/x-www-form-urlencoded
user_authorized boolean
[Required]

Indicates whether the person subject to the validation authorized the validation. Must be true in order to proceed [Required for API key V1 or later]

country string
[Required]
Allowed: ALL | BR | CO | CL | MX | PE | CR

Document country

type string
[Required]
Allowed: person | vehicle | company | custom_type_name

Background check type. Replace custom_type_name with the name of your custom type to perform a custom type check

first_name string

Person or entity first name. If the document type and number are not provided, the report might include homonyms. Required when searching by first name, Required in order to get complete background checks in Brazil

force_creation boolean

Defines the behavior of the API when creating a background check with the same input values used for a recently created background check.

When true, forces the creation of a new background check; otherwise, it returns the result of the background check created earlier.

issue_date string

Person document issue date in “YYYY-mm-dd” format (e.g. 2008-12-31) . This date is used to get some additional information about a person in some cases

issue_number string

Document number of Chilean identity. This number is used to get some additional information about a person. Chile only

tax_id string

Company ID used for tax payments

watch string

Indicates whether the check score is to be periodically revised and its frequency. It can be daily, weekly, monthly, yearly or have a custom frequency written as a number accompanied by d: day, w: week, m: month, y: year for instance: 3d: every three days, 2w: every two weeks. Ignore this field if the check is only to be performed once

diplomatic_id string

Diplomatic ID

last_name string

Person or entity last name. If the document type and number are not provided, the report might include homonyms. Required when searching by last name. Required in order to get complete background checks in Brazil

license_plate string

Vehicle license plate

company_name string

Company name “Don’t forget this required field to complete background checks in Brazil”

report_id string

Report ID the background check will be inserted into

certificate_folio string

Folio for Chilean certificate search. Chile only

escrow string

Colombian escrow

driver_license string

Driver’s license number

national_id string

National ID

native_country string
Allowed: CO | MX | PE | BR | EC | CL | VE

Country of birth. Required if native_national_id is provided

owner_document_id string

ID of the vehicle owner

date_of_birth string

Person birthdate. This date is used to get some additional information about a person and to filter homonyms in some cases. YYYY-MM-DD format, Required for complete background checks in Brazil and Perú

owner_document_type string

national-id, foreign-id, tax-id or passport

professional_card string

Professional ID card

birth_certificate string

Person birth certificate

imei string

15-digit IMEI to be validated

ptp string

ID for Venezuelans working in Peru

This field also apply for PPT (Permiso de Protección Temporal) in Colombia

payment_date string

Payment day of a vehicle circulation permit (Chile only)

state_id string

Used for the RG (Registro Geral) identification in Brazil. This identification has different formats according to the state that issues the document. It can have numbers and letters but other characters (- * , . ) are omitted, Required in order to get complete background checks in Brazil

native_national_id string

National ID from the person native country. Keep in mind that you must provide the native_country if you enter a native_national_id

foreign_id string

Person foreign ID

passport string

Person passport

vehicle_id string

Vehicle NIV number

verification_code string

Verification code registered for criminal records in Peru and Chile

pep string

ID for Venezuelans working in Colombia

phone_number string

Person phone number. Required by law to notify the person their background is being checked

region string
Allowed: DF | AC | AL | AP | AM | BA | CE | ES | GO | MA | MT | MS | MG | PA | PB | PR | PE | PI | RJ | RN | RS | RO | RR | SC | SP | SE | TO | ALL

Region where the background is to be checked in addition to the region where the person is from. By default, background checks in Brazil are performed in the person region of birth according to their CPF. Required for Brazil only. Keep in mind that a nation-wide search can take more than 24 hours to complete, whereas region-specific searches take from 2 to 20 min to complete.

Allowed values are: DF: Distrito Federal, AC: Acre, AL: Alagoas, AP: Amapá, AM: Amazonas, BA: Bahía, CE: Ceará, ES: Espírito Santo, GO: Goiás, MA: Maranhão, MT: Mato Grosso, MS: Mato Grosso do Sul, MG: Minas Gerais, PA: Pará, PB: Paraíba, PR: Paraná, PE: Pernambuco, PI: Piauí, RJ: Río de Janeiro, RN: Río Grande do Norte, RS: Río Grande do Sul, RO: Rondônia, RR: Roraima, SC: Santa Catarina, SP: São Paulo, SE: Sergipe, TO : Tocantins, ALL: nation-wide search

/v1/checks

List checks

Lists all the existing checks created in the account. If report_id is provided, it will only return the checks from the report
Query Parameters
start_key string
Optional

Get check

Returns the results of the check that matches the ID provided, complete with a set of scores explained below.

Scores:

  • Global Score: Average risk associated with a person, company or vehicle, according to the background check results. The global score considers results that are validated with the ID number provided. The score ranges from 0 to 1, where 0 represents high risk and 1 low risk.
  • ID Score: Average risk associated with a person according to the background check results. The ID score considers the results that are validated with a person identity document. The score ranges from 0 to 1, where 0 represents high risk and 1 low risk.
  • Name Score: Average risk associated with a person according to the background check results. The name score considers results that are validated against the name of a person and could not be validated with their ID number. These results might have homonyms associated with them. The score ranges from 0 to 1, where 0 represents high risk and 1 low risk.

In order to calculate these scores, a weighted average is considered with different weights allocated to each dataset. Scores can be customized using the config endpoints by assigning a weight to each dataset according to its relevance.

Keep in mind that results from the API vary depending on the country, check type and the inputs entered on check creation.

get
/v1/checks/{check_id}
Path Parameters
check_id string
Required
Query Parameters
start_key string
Optional

Get Check Attachments

Enables the download of PDF documents associated with the check result. This will list all the files found for a given check and provide the link for downloading
get
/v1/checks/{check_id}/attachments
Path Parameters
check_id string
Required
Query Parameters
start_key string
Optional

List Check Details

Lists all details associated with a check, with support for pagination. It includes a list of data sources along with their respective information
get
/v1/checks/{check_id}/details
Path Parameters
check_id string
Required
Query Parameters
start_key string
Optional

Summarize

Returns a summary in a human readable way for the specified check id. It is useful when the details of the check are too long when reviewing manually
get
/v1/checks/{check_id}/summarize
Path Parameters
check_id string
Required
Query Parameters
start_key string
Optional

Get the status of a database

Retrieve the current status of all databases that match with query parameters. This endpoint assists in determining the suitability of making a Check, allowing to review the availability of a database at any given moment.
get
/v1/health
Query Parameters
country string
Optional
unixTimestampSeconds string
Optional
unixtimezoneOffsetSeconds string
Optional

Delete check

Deletes the check that matches the Check ID provided, along with relevant information about that specific check. If the check belongs to a continuous check, it will be deleted only if isn’t the first one.
delete
/v1/checks/{check_id}
Path Parameters
check_id string
Required
Query Parameters
start_key string
Optional

Custom-Type

The Custom Type API enables the creation of custom searches, allowing you to include only the desired datasets in background checks, thus enhancing the check efficiency. Moreover, you can customize the impact of each dataset on the global score by assigning it a weight value between 0 and 1. It’s important to note that the sum of all weights must equal 1.

You can use custom types in your checks to perform custom-type checks. For detailed information, refer to our Custom Type guide.

Create custom type

Create a custom type selecting the weight for each background check dataset and the country where it applies. Weights are numbers between 0 and 1 that represent how impactful the dataset is for the score, where datasets with weight 0 do not influence the score but are searched nonetheless. Keep in mind that the sum of all weights must equal 1. To perform a check with the custom type, create a Check and enter the name you gave to your custom type in type
Request
Request Body *application/x-www-form-urlencoded
country string
[Required]
Allowed: ALL | BR | CL | CO | MX | PE

Country where this set of rules applies. Use “all” if the check type searches by name by relying on international databases

type string
[Required]

Custom type name. It cannot be person, vehicle, or company. Use this type in your checks to perform custom-type checks

dataset_traffic_fines number

Traffic fines weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_alert_in_media number

Alert in media weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_business_background number

Business background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_legal_background number

Legal background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_criminal_record number

Criminal record weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_vehicle_permits number

Vehicle certificate background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_affiliations_and_insurances number

Affiliation and insurance weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_professional_background number

Professional background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_taxes_and_finances number

Taxes and financial background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_driving_licenses number

Driving license weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_international_background number

International background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_vehicle_information number

Vehicle information weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_personal_identity number

Personal identity weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

post
/v1/config

List custom types

Lists all custom types of the associated account. Please visit How to Create a Custom Type for Background Check guide for more information.
get
/v1/config
Query Parameters
start_key string
Optional

Update custom type

Allows updating a custom type. Person, vehicle, and company types are not modifiable. Please visit How to Create a Custom Type for Background Check guide for more information.
Request
Request Body *application/x-www-form-urlencoded
type string
[Required]

Custom type name. It cannot be person, vehicle, or company. Use this type in your checks to perform custom-type checks

country string
[Required]
Allowed: ALL | BR | CL | CO | MX | PE

Country where this set of rules applies. Use “all” if the check type searches by name by relying on international databases

dataset_affiliations_and_insurances number

Affiliation and insurance weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_personal_identity number

Personal identity weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_traffic_fines number

Traffic fines weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_vehicle_permits number

Vehicle certificate background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_vehicle_information number

Vehicle information weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_business_background number

Business background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_legal_background number

Legal background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_driving_licenses number

Driving license weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_professional_background number

Professional background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_taxes_and_finances number

Taxes and financial background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_criminal_record number

Criminal record weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_international_background number

International background weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

dataset_alert_in_media number

Alert in media weight for score calculation. From 0 to 1. If not provided, the dataset is skipped entirely decreasing the search time

put
/v1/config

Delete custom type

Allows deleting a custom type. Please note that person, vehicle, and company custom types can not be deleted.

After deletion, the response will display the remaining custom types associated with the country of the deleted custom type.

delete
/v1/config

Settings

Allows the configuration of parameters such as names matching type, retries and max duration.

Create setting

Allows setting up both retries and names matching type. Keep in mind that this feature is a configuration at a Client level, so it will affect all your check types.
Request
Request Body *application/x-www-form-urlencoded
max_duration string

Indicates the maximum amount of time a check can take to fetch responses. It follows the following format "xt" where x is a number and t is a letter ( m for minutes or h for hours). Example 25m indicates 25 minutes, 2h indicates 2 hours. This value must be between 15 minutes and 7 days (168 hours). When not configured, it is set to default. If retries is enabled, the default max duration is set to 48 hours; otherwise, it is set to 3 hours for Colombia, Mexico, Peru, and Brazil; 48 hours for Chile and International searches; and 72 hours for Costa Rica

names_matching_type string
Allowed: soft | exact

Defines the matching type between the names retrieved from the identity databases and the names found in the criminal, legal and international databases to determine whether a record should be included in the check or not. soft (used by default) means matching names when they are similar enough to be considered the same person (e.g., Maria Alejandra Gomez would match Alejandra Gomez). exact means the names must perfectly match. Keep in mind that this feature is a configuration at a Client level, so it will affect all your check types

retries boolean

Indicates whether or not database queries must be retried until they successfully return a response or until the max_duration time is reached

post
/v1/settings

Continuous

Enables the creation of recurring checks with customizable frequency, providing notifications whenever there are changes in check scores.

Create Continuous Check

Creates a continuous check that will run background checks recurrently according to the frequency provided.
Request
Request Body *application/x-www-form-urlencoded
frequency string

Time between background checks. It can be daily, weekly, monthly, yearly or have a custom frequency written as a number accompanied by a letter d: day, w: week, m: month, y: year. For instance: 3d: every three days, 2w: every two weeks

status string

Indicates whether the background checks must be processed recurrently (enabled | disabled)

check_id string

Background checks to be processed recurrently

post
/v1/continuous-checks

List Continuous Checks

Lists all continuous checks created in the given account. This method returns the ’next’ attribute to paginate for the next results
get
/v1/continuous-checks

Get Continuous Checks

Returns the specified continuous check using its ID. This method returns the last check executed and provides information such as frequency, status, count and end date
get
/v1/continuous-checks/{continuous_check_id}
Path Parameters
continuous_check_id string
Required

List Continuous Check Logs

Returns Continuous Check Logs. These logs are useful for analyzing the behavior of the check over time. Each entry includes details of what changed
get
/v1/continuous-checks/{continuous_check_id}/history
Path Parameters
continuous_check_id string
Required

Update Continuous Checks

Updates a continuous check using its ID. This method can only modify its frequency and status
Request
Request Body *application/x-www-form-urlencoded
frequency string

Time between background checks

status string
Allowed: enabled | disabled

Indicates whether the background checks must be processed recurrently

version string
Allowed: 0 | 1

API Key version to be used for the continuous check hooks. This version must match API key version you use. Version 0 is used by default.

put
/v1/continuous-checks/{continuous_check_id}
Path Parameters
continuous_check_id string
Required
Query Parameters
start_key string
Optional

Reports

The Reports API allows you to group checks into a single report and download the results as a PDF or CSV file. Additionally, it enables you to upload a batch of background checks for processing, and get a comprehensive report later.

Create report

Creates a new report. The report object allows the grouping of multiple checks. Later all checks under the same report object can be downloaded as a PDF or CSV file
Request
Request Body *application/x-www-form-urlencoded
name string
[Required]

Report name

Batch upload

Given a valid xlsx file, this endpoint takes the information from the file and starts creating the checks and associating it to the specified report object. The following templates must be used to upload the checks data

Person: Chile, Colombia, Mexico, Peru, Costa Rica, Brazil

Vehicle: Chile, Colombia, Mexico, Peru

Company Colombia, Mexico, Brazil

Keep in mind that we currently do not support batch uploads for custom check types. Background checks created by batch upload are processed with low priority.

Request
Request Body *application/x-www-form-urlencoded
file array

Uploaded file name

post
/v1/reports/{report_id}/upload
Path Parameters
report_id string
Required

List all reports

Returns a list of reports for the given account. The reports can be filtered by username using the query parameter
Query Parameters
start_key string
Optional

Get report

Returns a report of a given report_ID. The report object contains information such as the number of created checks and failed checks.
get
/v1/reports/{report_id}
Path Parameters
report_id string
Required
Query Parameters
start_key string
Optional

PDF

Enables the export of a comprehensive PDF containing the obtained information, Truora’s assigned score, and consulted datasets. For more details, refer to Background Checks: PDF, Variables and Attachments guide.

Create PDF

Create PDF receives a check id and starts the conversion to PDF. Once the method is finished, it will return a link where the file can be downloaded
post
/v1/checks/{check_id}/pdf
Path Parameters
check_id string
Required

Get PDF

Get PDF downloads the PDF in the specified language, Spanish by default. This endpoint must be called after making the POST call
get
/v1/checks/{check_id}/pdf
Path Parameters
check_id string
Required

Shared Accounts

Truora Shared accounts API allows accessing services that are transversal to all other services like Background checks or Validators

Authentication

To access Truora’s services and perform API calls securely, you need to authenticate your requests. This is done by including a specific authentication token, known as the ”Truora-API-Key” in the header of your requests.

By providing this key in your API requests, you establish a secure and authorized connection, enabling seamless interaction with Truora’s services.

  • If you haven’t already, sign up for a free account here before generating your Truora-API-Key.
  • Learn how to generate your Truora-API-Key here.
Base URL

https://api.account.truora.com

Digital Identity

NOTE: Truora provides a Postman collection online that includes the necessary tools to simplify the testing process.

Truora Digital Identity (Truora DI) is a versatile platform that allows you to create a personalized process for authenticating your users. It enables you to utilize a range of Validators in a single process to simplify user identity verification. The Validators enable diverse actions, ranging from verifying that a phone or email belongs to the user, to matching users´ biometrics against government sources. The platform offers the flexibility to create the processes securely and without introducing complexity to the user experience, ensuring your new users can promptly access and enjoy your services.

Authentication

To access Truora’s services and perform API calls securely, you need to authenticate your requests. This is done by including a specific authentication token, known as the ”Truora-API-Key” in the header of your requests.

By providing this key in your API requests, you establish a secure and authorized connection, enabling seamless interaction with Truora’s services.

  • If you haven’t already, sign up for a free account here before generating your Truora-API-Key.
  • Learn how to generate your Truora-API-Key here.
Base URL

https://api.connect.truora.com

Web

Digital Identity Web is a versatile platform that allows you to create a customized process to authenticate your users. It allows you to use a number of validators in a unique process to simplify user identity verification.

Here you will find the endpoints you need to create process links and get results. If you need to create process flows please see the Documentation.

Generate Token

Once the flow has been created and published, a POST request must be made to generate a temporary API Key. This should be generated every time a user validation is performed.
Request
Request Body *application/x-www-form-urlencoded
key_type string
[Required]
Allowed: backend | web

API key type

api_key_version string

API key version. Version 0 is used by default

billing_hub string

Billing hubs allow for separated counters and billing. Required if the customer uses billing hubs

country string
Allowed: ALL | BR | CL | CO | CR | EC | MX | PE | AR

Country for the identity verification process. Required only if grant is set to digital-identity

key_name string

API key name. Required only if key_type was set to backend

phones array

List of phone numbers to be validated during the identity verification process

redirect_url string

URL where the user is to be redirected once the verification process has ended. Required if grant is set to digital-identity

account_id string

User identifier for the person who will perform digital-identity validation. Only used if grant is set to digital-identity. If not sent it is generated automatically

document_type string
Allowed: passport | driver-license | foreign-id | national-id | pep

Document type for the identity verification process. Only used if grant is set to digital-identity

emails array

List of emails to be validated during the identity verification process

flow_id string

Validation flow to be performed for the identity verification process. Required only if grant is set to digital-identity

grant string
Allowed: digital-identity | signals

Indicates which service this API key grants access to. Required if key_type is set to web or sdk

post
/v1/api-keys

Get Result

This API endpoint allows you to retrieve the current state and information of a process. The status starts in pending. When the process finishes, it can either be success or failure.

  • Pending means the process is still ongoing

  • Success occurs when all the steps in the process are successful, and if the flow has validators, all validation_status are successful.

  • Failure can occur due to an internal error, a timeout, or if the process is declined or expired.

  • Here’s a complete reference of the reasons why a process can expire. These reasons are set in the declined_reason field.

Reason Explanation
not_used When the user leaves at the beginning of the process without activating any validation
no_document_media_uploaded When a process expires because the user did not upload the document files for the document validation step.
no_face_media_uploaded When a process expires because the user did not upload the the selfie or video for the face validation step.
no_media_uploaded When a process expires because the user did not upload the required file for the step.
process_started_late When the process was started 3 minutes before expiring. Most likely the client did not had enough time to finish the flow.
not_answered_question When a process expires because the user did not answer a question in the WhatsApp conversation.
manual_review_not_performed When the process expires and the manual review is not completed.
abandoned_without_using_retries When the user abandons the process after making one or more validation attempts, but does not use all retries.
validation_not_finished When the process expires with some validation pending.
validation_expired When we have a validation within the flow that has expired and the process also expires.
user_process_postponed Indicates when the process finished because user chooses to postpone a process.
geolocation_denied Indicates when the process finished because user declines permission for geolocation services.
vpn_detected Indicates when the process finished because the system detects the use of a Virtual Private Network (VPN) by the user.
no_face_detected When a face can’t be detected in a document.

If a process has any validators and the identity process times out due to some validation not finishing, but all inputs have been uploaded, the process will have an additional 5 minutes to receive the validation response with the final status. This behavior will occur up to 3 times.

In the final attempt to get the last validation response with the final status, if the validation remains with a pending status, he identity process status will be failure and failure_status will be expired.

If a process has the attributes override_status and override_status_history, it means that the final status of the process was modified by an authorized user.

Therefore, the new attribute to know the final status of a process should be override_status instead of status and, the override_status_history attribute will contain the history of changes made to the status.

get
/v1/processes/{process_id}/result
Path Parameters
process_id string
Required

WhatsApp

WhatsApp can be used as a channel to reach users through flows. Using WhatsApp Business Account (WABA), you would be able to send and receive messages through the WhatsApp Business API for your business processes, interactions with your users or create validation processes, accounts as a document, document + face, email, phone number, electronic signature, and background. There are two different types of messages that can be used through WhatsApp Business, incoming messages (inbound) and outgoing messages (outbound).

Create Outbound Messages

Creates an Outbound Message that allows to send messages to users as a first interaction. Outbound messages need to be approved before they can be used.
Request
Request Body *application/x-www-form-urlencoded
media_url string

Required if the outbound type is not text.

outbound_name string

[Required] Contains a text specifying the name of the outbound.

var.<variable_name> string

Required if the outbound message has variables like hello {{.name}} {{.lastname}}. The value must be an example of the variable.

It is important to send as many key-value pairs as variables present in the message.

Example: for the first variable var.name: Jhon and for the second variable var.lastname: Doe.

category string
Allowed: TRANSACTIONAL | MARKETING | OTP

[Required] Enum defined by WhatsApp of the category for the outbound. OTP is for One Time Passwords, MARKETING is for marketing campaigns and TRANSACTIONAL is for any other topic of the Outbound.

content string

[Required] The message to be sent to the user.

Example: “Hello, ¿are you ready to start the process?”

If the message will include variables, they should be specified between double brackets like {{.<variable_name>}}.

Example: “Hello {{.name}}, ¿are you ready to start the process?”

continue_process_message string

Required If is_notification is set to False, it will be the content for the continue option in the outbound message.

language_code string
Allowed: es | en

[Required] Code of the language the message is in.

cancel_process_message string

Required If is_notification is set False, it will be the content for the cancel option in the outbound message.

is_notification boolean

[Required] Indicates if the Outbound Message is a notification (true) or will start a flow (false).

template_type string
Allowed: TEXT | VIDEO | IMAGE | DOCUMENT

[Required] Type of the outbound message.

supported content Image: image/jpeg, image/png maximum size 5mb. Video: video/mp4, video/3gpp maximum size 16mb. Document: any valid MIME type maximum size 100mb.

waba_phone_number string

[Required] WABA in which this outbound template will be added.

Create WABA subscription

This endpoint allows users to create a WhatsApp Business Account (WABA) subscription. Users can initiate and configure the subscription process by providing the necessary information to establish a connection or subscription with a WABA, facilitating communication and interaction with WhatsApp users.
/v1/whatsapp/waba-subscription

Send Outbound Message

Sends an Outbound Message as a first interaction to an user. The Outbound Message status needs to be APPROVED before it can be sent.
Request
Request Body *application/x-www-form-urlencoded
account_id string

This field is used as a unique identifier for your user in the Truora’ system. If you send it, outbound messages sent to each user will be linked through this. To learn more about Account IDs, please visit the Create Account to link processes by user guide.

country_code string

[Required] Country code for the user phone number. Example: +57

flow_id string

[Required] If the Outbound Message is_notification field is false. Contains the FlowID of the flow that will start when the Outbound message is accepted by the user.

Example: IPF123

outbound_id string

[Required] ID of an approved Outbound Message. Example: OTB123

phone_number string

[Required] Phone number without the country code of the user that will receive the message. Example: 0001234567

user_authorized boolean

[Required] Must be true for starting the conversation.

User has authorized to be contacted through WhatsApp.

var.<variable_name> string

[Required] If the outbound message has variables like hello {{.name}} {{.lastname}}. The value must be the desired value of the variable.

It is important to send as many key-value pairs as variables present in the message.

Example: for the first variable var.name: Roger and for the second variable var.lastname: Federer.

Identity Back

Allows the user to undo a verification step, and also allows the user to retry a validation.
post
/v1/processes/{process_id}/back
Path Parameters
process_id string
Required

Create Inbound Flows

Set up inbound message that triggers a specific flow. All inputs are required for inbound creation.

To finish the inbound creation process, you must access the following link, by adding the PhoneNumber and the activating message. when you need to put a space in the activation message write this code %20

https://api.whatsapp.com/send/?phone=PhoneNumber&text=activatingmessage

Example https://api.whatsapp.com/send/?phone=57317770000&text=Hola%20Truora

Request
Request Body *application/x-www-form-urlencoded
inbound_message string

Unique message the users will be sending to the business WhatsApp (WABA) in order to begin the Flow.

waba_phone_number string

Phone number of the WABA that interacts with the users. Must include the country code. Example 14080001111.

flow_id string

Identifier of the Flow previously created.

Update Inbound Flow

Allows updating an inbound flow.

Note: Do not forget that if you already have a whatsapp link created and you update it, you must generate a new link.

Request
Request Body *application/x-www-form-urlencoded
inbound_message string

Unique message the users will be sending to the business WhatsApp (WABA) in order to begin the Flow.

waba_phone_number string

Phone number of the WABA that interacts with the users. Must include the country code. Example 14080001111.

flow_id string

Identifier of the Flow previously created.

Path Parameters
inbound_flow_id string
Required

Provider Statuses

This endpoint receives and processes the status of a WhatsApp message from a WhatsApp provider. It enables system to handle and manage the status information associated with WhatsApp messages, facilitating effective monitoring and processing of message delivery and engagement.
post
/v1/whatsapp/{provider}/statuses
Path Parameters
provider string
Required

Create Identity

This API endpoint enables the creation of digital identity processes for user to start a verification process.
post
/v1/processes

Cancell Campaign

This endpoint offers the capability to cancel an active campaign. Users can initiate the cancellation process for a specific campaign, preventing further message deliveries and interactions. It provides a means to swiftly and effectively halt campaign activities when necessary.
/v1/whatsapp/campaigns/{campaign_id}/cancel
Path Parameters
campaign_id string
Required

Get Process Validations

This API endpoint allows you to retrieve the current state and information of the process validations.
get
/v1/processes/{process_id}/validations
Path Parameters
process_id string
Required

List Inbound Flows

This endpoint allows users to retrieve a list of created inbound flows. Users can access information about each inbound flow.
get
/v1/whatsapp/inbounds