Glossary: Truora Terms in Plain Language

This glossary explains the key terms you’ll encounter when using Truora. We’ve written these definitions in simple language so anyone can understand them.

A

Account ID

A unique identifier for each user in your system. Think of it like a customer number that helps you track each person’s verification history.

API (Application Programming Interface)

A way for computer programs to talk to each other. When you see “API,” think of it as a bridge that lets your website or app connect to Truora’s services.

API Key

A special password that lets your systems access Truora’s services. It’s like a key that unlocks the door to Truora’s features. You’ll need this to integrate Truora into your app or website.

B

Background Check

A search of public records to learn about someone’s history. This can include criminal records, legal issues, driving history, and more. Companies use these to screen employees, customers, or partners.

Batch

Running many background checks at once by uploading a spreadsheet. Instead of checking one person at a time, you can check hundreds or thousands together.

C

Campaign

A group of messages sent to multiple customers at once through WhatsApp. For example, you might send a promotional message to all your customers or remind people about an upcoming payment.

Check

Short for “Background Check.” A single search of public records about a person, company, or vehicle.

Chat

A conversation with a customer through WhatsApp. This can be with a chatbot (automated) or with a real person (an agent).

Continuous Check

A background check that runs automatically on a schedule. For example, you might set up continuous checks to screen your employees every 6 months.

D

Dashboard

The web interface where you manage your Truora account. This is where you create flows, view results, manage team members, and see your usage. You can access it at app.truora.com.

Dataset

A category of information in a background check. For example, “Criminal Record” is one dataset, “Driving History” is another. Each dataset groups related information together.

Digital Identity Verification

The Truora product that confirms people are who they say they are. It checks documents, faces, phone numbers, and emails to verify identity.

Document Validation

A check that confirms an ID document (like a passport or driver’s license) is real and not fake. The user takes a photo of their document, and we verify it.

E

Electronic Signature

A digital way to sign documents that has legal validity. Instead of printing, signing, and scanning, users can sign on their phone or computer.

Enrollment

The process of registering a user’s face photo in our system. This creates a reference image that we can compare against in future face validations.

F

Face Validation (Face Match)

A check that compares a user’s face to a reference photo. We make sure the person taking the selfie or video is the same person shown in their ID document.

Flow

A sequence of verification steps that a user goes through. Think of it like a checklist: “First verify the document, then check the face, then confirm the phone number.” You create flows to match your business needs.

Flow Builder

The visual tool where you design your flows by dragging and dropping blocks. No coding required—you just connect the steps you want.

Flow ID

A unique identifier for each flow you create. It’s like a serial number for your flow template.

I

Inbound Message

A message that a customer sends to your WhatsApp number. For example, if a customer texts “Hello” to your business WhatsApp, that’s an inbound message.

L

Liveness Detection

A security check that makes sure a face photo or video is from a real, live person—not a photo of a photo, a video recording, or a mask. This prevents people from tricking the system.

M

Manual Review

When a real person (not a computer) checks a validation result. This happens when our automated system isn’t confident about a result and needs human judgment.

Meta (Facebook)

The company that owns WhatsApp. When you use WhatsApp Customer Engagement, you need to follow Meta’s rules and get approval for your message templates.

O

OTP (One-Time Password)

A temporary code sent to a user’s phone or email to verify they own it. The code expires after a short time or after one use. For example, we might text a 6-digit code to verify someone’s phone number.

Outbound Message

A message that your business sends to customers through WhatsApp. These must be pre-approved by Meta before you can send them. Also called “Message Templates.”

P

Process

When a specific user goes through a flow. If your flow has 3 steps (document, face, phone), and a user completes all 3, that’s one process. Each user has their own process.

Process ID

A unique identifier for each process. It helps you track which user completed which flow and what the results were.

R

Redirect URL

The web address where users are sent after they finish a verification flow. For example, after verifying their identity, they might be redirected back to your app’s homepage.

Rule

A trigger that automatically performs an action when something happens. For example, “When a background check completes, send the results to my system via webhook.”

S

Score

A number from 0 to 1 that shows how confident we are about a background check result. A score of 1 means no red flags found. A score closer to 0 means potential issues were found.

SDK (Software Development Kit)

Pre-built code that makes it easier for developers to integrate Truora into mobile apps. We have SDKs for Android, iOS, Flutter, React Native, and more.

Selfie

A photo that a user takes of their own face. We compare this to their ID document photo to make sure they match.

T

Threshold

A setting that controls how strict face matching is. A higher threshold (like 0.8) means the faces must match very closely. A lower threshold (like 0.5) is more lenient. The default is usually 0.65.

Token

A temporary access key that lets a user start a verification process. You generate a new token for each user and each process.

V

Validation

A single verification check. For example, “document validation” is one validation, “face validation” is another. A process can include multiple validations.

Validation ID

A unique identifier for each validation. It helps you track the results of individual checks within a process.

Validator

A tool that performs a specific type of verification. Examples: Document Validator, Face Validator, Phone Validator, Email Validator. You choose which validators to include in your flow.

Video Selfie

A short video where the user records their face. This is more secure than a photo selfie because we can check that it’s a real, live person (liveness detection).

W

WABA (WhatsApp Business Account)

A business account on WhatsApp. You need this to use WhatsApp Customer Engagement. It’s different from a personal WhatsApp account.

WABA Line

A phone number connected to your WhatsApp Business Account. This is the number customers will message.

Webhook

An automatic notification that Truora sends to your system when something happens. For example, when a background check completes, we can automatically send the results to your database.

Web Flow

A flow that users access through a web browser. They click a link, go through the verification steps on a web page, and then get redirected back to your site.

Need more help?

If you’re still confused about a term or concept:

• Check the Getting Started Overview for a big-picture view
• Contact our support team through your dashboard
• Ask your integration manager or customer success representative