Phone Number Migration Process

Product: Whatsapp Customer Engagement

Truora will assist you throughout the migration process. Please contact your sales representative or our support line.

WABA line migration is the process of transferring a phone number from one Business Solution Provider to another or from a business to a Business Solution Provider.

Prerequisites

If you are the WABA owner, you can confirm these requirements through: Meta Business Manager under WhatsApp Accounts > (the name of the WABA) > Settings. If you are not the WABA owner, you must ask your current Business Solution Provider to confirm this for you.

  • Please confirm that you meet the following requirements:
    1. Your Meta business account must be verified.
    2. The existing WABA must be approved.
    3. The existing WABA must have a valid payment method associated (in Payment Settings).
    4. The business phone number must have two-step verification disabled (Please see Step 1 in the Migration Process).

Step 1: Disable Two-Step Verification

Two-step verification must be disabled on the WABA Line before migration. This can be done via the Meta Business Manager.

  1. Access your WhatsApp Business account.
  2. Disable two-step verification:
    • Open WhatsApp Business on your phone.
    • Go to Settings > Account > Two-step verification.
    • Select Disable and confirm the disablement.
verify

You cannot complete the remaining steps until two-step verification is disabled.

Step 2: Prepare for Migration

You will have to create a new WABA through the embedded signup process.

  1. Ensure you have the appropriate permissions:
    • You need to have admin permissions on both the source and destination accounts.
  2. Back up your data:
    • Make sure to back up all important data.
add_account

The new WABA must point to the same business as the original WABA.

Step 3: Initiate Number Migration

Submit a request to the Meta Cloud API Endpoint. (Truora’s Internal Process)

Step 4: Verify Phone Number Ownership

When the migration is requested, it needs to be confirmed. Submit a request to the Meta Cloud API Endpoint.

  • Verify Number Ownership:
    • Once the migration is initiated, you will receive a verification code on your phone number.
    • Enter this code to confirm ownership of the number.

You need to have a device with the number on hand to complete this process.

Step 5: Register the Phone Number

To use the WABA (WhatsApp Business Account) line, you must register the phone number. (Truora’s Internal Process)

What Information Will Be Migrated?

  • The following is migrated:

    • Display name
    • Quality rating
    • Messaging limits
    • Official Business Account status
    • Any high-quality message templates previously approved

  • Not migrated:

    • Low-quality, rejected, or pending message templates
    • Quality rating of the template