Phone Number Migration Process

Truora will assist you throughout the migration process. Please contact your sales representative or our support line.

WABA line migration is the process of transferring a phone number from one Business Solution Provider to another or from a business to a Business Solution Provider.

Prerequisites

If you are the WABA owner, you can confirm these requirements through: Meta Business Manager under WhatsApp Accounts > (the name of the WABA) > Settings. If you are not the WABA owner, you must ask your current Business Solution Provider to confirm this for you.

• Please confirm that you meet the following requirements:
  1. Your Meta business account must be verified.
  2. The existing WABA must be approved.
  3. The existing WABA must have a valid payment method associated (in Payment Settings).
  4. The business phone number must have two-step verification disabled (Please see Step 1 in the Migration Process).

Step 1: Disable Two-Step Verification

Two-step verification must be disabled on the WABA Line before migration. This can be done via the Meta Business Manager.

1. Access your WhatsApp Business account.
2. Disable two-step verification:
   • Open WhatsApp Business on your phone.
   • Go to Settings > Account > Two-step verification.
   • Select Disable and confirm the disablement.

You cannot complete the remaining steps until two-step verification is disabled.

Step 2: Prepare for Migration

You will have to create a new WABA through the embedded signup process.

1. Ensure you have the appropriate permissions:
   • You need to have admin permissions on both the source and destination accounts.
2. Back up your data:
   • Make sure to back up all important data.

The new WABA must point to the same business as the original WABA.

Step 3: Initiate Number Migration

Submit a request to the Meta Cloud API Endpoint. (Truora’s Internal Process)

Step 4: Verify Phone Number Ownership

When the migration is requested, it needs to be confirmed. Submit a request to the Meta Cloud API Endpoint.

• Verify Number Ownership:
  • Once the migration is initiated, you will receive a verification code on your phone number.
  • Enter this code to confirm ownership of the number.

You need to have a device with the number on hand to complete this process.

Step 5: Register the Phone Number

To use the WABA (WhatsApp Business Account) line, you must register the phone number. (Truora’s Internal Process)

What Information Will Be Migrated?

• The following is migrated:

  • Display name
  • Quality rating
  • Messaging limits
  • Official Business Account status
  • Any high-quality message templates previously approved

• Not migrated:

  • Low-quality, rejected, or pending message templates
  • Quality rating of the template