age_above_threshold |
Indicates that the document’s data suggests that the person’s age exceeds 100 years. |
ALL, BR, CL, CO, CR, MX, PE, VE |
Yes |
blurry_image |
Indicates that the document is illegible due to blurring. |
ALL, BR, CL, CO, CR, MX, PE, VE |
Yes |
data_not_match_with_government_database |
Indicates that the document’s data does not match with government database. |
BR, CL, CO, MX, PE |
Yes |
document_has_expired |
Indicates that the document is no longer valid, since the expiration date has been exceeded. |
BR, CL, CO, MX, PE |
Yes |
document_is_a_photo_of_photo |
Indicates that the uploaded document was detected to be a photo of another photo. |
CO, MX |
Yes |
document_is_a_photocopy |
Indicates that the uploaded document photo was detected to be a photocopy. |
CO, MX |
Yes |
document_not_recognized |
Indicates that the document was not recognized as a valid version for the country. |
ALL, BR, CL, CO, CR, MX, PE, VE |
No |
document_unregistered |
Indicates that the data in the document was not found in government databases. |
BR, CL, CO, MX, PE |
Yes |
empty_input_file |
Indicates that the uploaded file size is 0 bytes. |
ALL, BR, CL, CO, CR, MX, PE, VE |
Yes |
face_not_detected |
Indicates that no face has been detected in the front side of the document. |
CO, PE |
Yes |
front_document_not_found |
Indicates that the detection model could not identify the front part of the document. |
ALL, BR, CL, CO, CR, MX, PE, VE |
No |
front_side_document_is_a_photocopy |
Indicates that the document front side is a photocopy. |
CO, MX |
Yes |
government_database_unavailable |
Indicates that the Government database could not be checked because it was unavailable at the time of query. |
BR, CL, CO, MX, PE |
Yes |
identity_belongs_to_dead_person |
Indicates that the identity belongs to a deceased person. |
CL, CO, MX, PE |
Yes |
image_face_validation_not_passed |
Indicates that there is a possible alteration in the document’s face. |
CO, PE |
Yes |
image_text_validation_not_passed |
Indicates that there is a possible alteration in the document’s texts. |
CO |
Yes |
invalid_curp |
Indicates that the CURP (Unique Population Registry Code) in the document does not match the CURP calculated by the system. |
MX |
Yes |
invalid_document_number |
Indicates that the document number is invalid or has an invalid format. I.e.: the document is missing digits. |
CO, VE |
Yes |
invalid_image_format |
Indicates that the file is not in the format allowed by the system. Allowed formats: BMP, JPG, TIF, PNG, JPEG, and PDF. |
ALL, BR, CL, CO, CR, MX, PE, VE |
Yes |
invalid_inputs_to_create_check |
Indicates that the inputs required to perform the Identity Background Check are invalid. |
BR, CL, CO, MX, PE |
Yes |
invalid_issue_date |
Indicates that the document’s issue date is invalid. I.e.: no future date is allowed. |
CO, PE, VE |
Yes |
invalid_mrz |
Indicates that the information in the MRZ field does not match the information in the other fields of the document. |
CO, MX, CL |
Yes |
invalid_mrz_format |
Indicates that the format of the MRZ field is invalid. I.e.: it does not meet the expected length. |
ALL, CO |
Yes |
invalid_postal_code |
Indicates that the format of the Postal Code field is invalid (Applicable to invoice). I.e.: it does not meet the expected length. |
MX |
Yes |
invalid_or_corrupted_image_file |
Indicates that the image file is corrupted and the decoder cannot get all the information from the file. |
ALL, BR, CL, CO, CR, MX, PE, VE |
No |
manual_review_failed |
Indicates that the manual review has failed (Applicable to Manual Review). Click Here to learn more about Manual Review. |
ALL, BR, CL, CO, CR, MX, PE, VE |
No |
missing_date_of_birth |
Indicates that the date of birth field was not found. |
ALL, BR, CL, CO, CR, MX, PE, VE |
Yes |
missing_document_number |
Indicates that the document number field was not found. |
ALL, BR, CL, CO, MX, PE, VE |
Yes |
missing_expiration_date |
Indicates that the expiration date field was not found. |
ALL, BR, CL, CO, MX, PE, VE |
Yes |
missing_gender |
Indicates that the gender field was not found. |
CL, CO, MX |
Yes |
missing_inputs_to_create_check |
Indicates that the inputs required to perform the Identity Background Check were not found. |
BR, CL, CO, MX, PE |
Yes |
missing_issue_date |
Indicates that the issue date field was not found. |
CL, CO, PE, VE |
Yes |
missing_mrz |
Indicates that the MRZ field was not found. |
ALL, CO, CL, MX |
Yes |
missing_municipality_name |
Indicates that the municipality field was not found. |
MX |
Yes |
missing_names |
Indicates that the name fields were not found. |
BR, CL, CO, MX, PE, VE |
Yes |
missing_nationality |
Indicates that the nationality field was not found. |
CO, MX |
Yes |
missing_national_registrar |
Indicates that the national registrar field was not found. |
CO |
Yes |
missing_neighborhood |
Indicates that the neighborhood field was not found (Applicable to invoice). |
MX |
Yes |
missing_pay_limit_date |
Indicates that the pay limit field was not found (Applicable to invoice). |
MX |
Yes |
missing_postal_code |
Indicates that the postal code field was not found (Applicable to invoice). |
MX |
Yes |
missing_production_data |
Indicates that the production data field was not found. Production Data refers to the small text at the bottom of the back of the document. |
CO |
Yes |
missing_state_name |
Indicates that the state data field was not found. |
MX |
Yes |
missing_street |
Indicates that the street data field was not found. |
MX |
Yes |
missing_text |
Indicates that a field required for validation was not found. |
ALL, BR, CL, CO, CR, MX, PE, VE |
Yes |
national_registrar_inconsistency |
Indicates that the national registrar and the document issue date do not match. |
CO |
Yes |
ocr_failed |
Indicates that OCR data extraction failed. |
ALL, BR, CL, CO, CR, MX, PE, VE |
Yes |
ocr_no_text_detected |
Indicates that the OCR did not detect any text in the image. |
ALL, BR, CL, CO, CR, MX, PE, VE |
No |
portrait_photo_is_fake |
Indicates that the face is modified or fake (Applicable to Manual Review). Click Here to learn more about Manual Review. |
CO, MX |
No |
production_data_inconsistency |
Indicates that the production data field does not match the information in the other fields of the document. Production Data refers to the small text at the bottom of the back of the document. |
CO |
Yes |
production_data_invalid_format |
Indicates that the production data field has an invalid format. Production Data refers to the small text at the bottom of the back of the document. |
CO |
Yes |
reverse_document_not_found |
Indicates that the detection model could not identify the reverse part of the document. |
CL, CO, CR, MX, PE |
No |
reverse_side_document_is_a_photocopy |
Indicates that the document reverse side is a photocopy. |
CO, MX |
Yes |
underage |
Indicates that the person is under legal age. |
BR, CL, CO, MX, PE, VE |
Yes |