Featured Guides

How to use the Dashboard

How you can use the Dashboard

Digital Identity - Main Concepts

Get to know the core concepts of Digital Identity on Truora's platform.

Activate User Recovery

Recover your abandoned users with our automatic and user-activated recovery methods

Authentication Guide

How to generate API Keys to perform the integration with Truora

Authorization guide

Get explicit authorization for using personal data and others from your users

Get Geolocation info

Obtain the real geographic location of your users

Create a Web flow in 5 minutes or less

Quickly create a Web flow to use it in any app

Create a WhatsApp flow in 5 minutes or less

Quickly create a WhatsApp flow to use it in any app

Customize your web flow

How to configure the behavior and appearance of a web flow

Include variables in your WhatsApp flow

How tu use the responses obtained within the flow

Outbound Message Guide

How to create and send an outbound message with Truora´s Dashboard

Use the Check Type Person

How use the Check Type Person in a Background Checks

Inbound Message Guide

How to set and use inbound messages with Truora's Dashboard

Web Integration Token Guide

How to generate tokens to integrate via Web

How to Use WhatsApp to Validate Identity

Use identity Validators with WhatsApp

Document Validation

How use Document Validation in Dashboard

Checks Lifecycle: Deep Dive

Explore the intricate journey of a background check, considering various factors impacting execution.

Common errors

Guide for common errors in Truora's identity verification process.

Creating a Background Check

Learn to initiate a background check using our API, with essential prerequisites included.

Crime Categories

Truora follows United Nations ICCS categories for crime, simplifying global crime description standardization

Datasets, Scores and Types

Discover essential concepts like datasets, scores, and types within the context of background checks.

Declined Reasons Details

Detailed explanation of reasons for declined document validations by Truora's API

Expired Reasons Details

Detailed explanation of reasons for expired validations by Truora's API

Face Validation

How use Face Recognition of Dashboard

Migration to new production environment step-by-step

Migrate to new production environment

Understanding Background Checks

Understand how Background Checks works

Document and Face Validation

How use the Document and Face Validation in Dashboard

Electronic Signature

Provides a link for performing electronic signature on online document and validates whether the person signed it or not.

Integrate Electronic Signature in Web flows

How to integrate Electronic Signature in Web flows

Integrate Electronic Signature in WhatsApp flows

How to integrate Electronic Signature in WhatsApp flows

How to Create a Custom Type for Background Check

Create a custom background check for more accurate results

Email Validation Guide Via OTP

Validate the email address of your end users with OTP (One-Time Password)

Phone Validation Guide Via OTP

Validate the phone number of your end users with OTP (One-Time Password)

Create a rule to receive webhooks

Learn to configure a rule for any event and trigger actions such as Webhooks.

Use the Check Type Vehicle

How use the Check Type Vehicle in a Background Checks

Create a dynamic template at ZapSign

How to create and include a dynamic template in your flows using a ZapSign ID

Use the Check Type Company

How use the Check Type Company in a Background Checks

Webhooks: Events and variables

Learn about event and variables availables useful in Webhooks service

Iframe Integration Guide

How to integrate with Truora using Iframes

WebView Integration Guide

How to integrate with Truora using WebView

HubSpot integration with Truora

Step-by-step guide on integrating HubSpot with Truora´s platform

Test your WhatsApp - HubSpot integration

How to test your WhatsApp - HubSpot integration within Truora´s WhatsApp Flows

Account Setup and Access

Learn how to create and access your Truora account.

Create Member and Assign Role

Learn how to add new members and assign roles in your Truora account.

Sending Encoded Requests

Ensure security in your requests with signed and encoded JWT through Truora

Verify your Usage

How to verify your products usage

Account Members Management

How to edit, delete, enable, or disable members within an Truora platform account

How to Submit a Background Check Batch

Carry out Batch Background Checks

Background Checks via dashboard

Create a Background Check via dashboard

Background Checks: Continuous Checks and Status Monitor

How use the Continuous Checks and the Status Monitor

Customer Engagement - Getting Started

Getting started with WhatsApp customer engagement

Electronic Signature branding

Customize your ZapSign colors and branding

Migrate your WhatsApp line to Truora

Learn more about the WhatsApp lines migration.

How to Acquire WhatsApp Lines

Learn more about the acquisition methods for WhatsApp lines.

Configure Background Checks Parameters

How to check and configure Background Checks settings

Download an Identity Process PDF

How to download an Identity Process as a PDF

Guide to Get Results

How to search and retrieve Processes and Validations results

Background Checks: PDF, Variables and Attachments

How to access features such as PDF, Variables, and Attachments, through the API or the Dashboard.

Digital Identity Verification Flow

Create Digital Identity Flow

Validations Steps

Create Digital Identity Flow

Tips for document pictures

Create Digital Identity Flow

Electronic Signature Manage

Manage electronic signature templates and forms

Manage Electronic Signature of Documents

Manage fixed documents for electronic signature

Add document and face to electronic signature validation

Allows you to add validation of face, document or both to the end of the signed document

API Integration Guide

API integration step by step

Activate your line for WhatsApp in Truora

Activate your line for WhatsApp in Truora

Manual Review

Manual review from the Truora platform

Create Account to link processes by user

Learn how to generate an account_id in Truora´s system to link processes by user and store user data.

Create Massive WhatsApp Campaigns

Create Massive WhatsApp Campaigns

Labels

Labels provide a way to filter Background Checks information using rules.

TruIdentidad

How integrate face validation solution with Registraduria for secure and efficient user validation.

Subscribe a Webhook to get Web flows results

Learn how to Configure a webhook to receive the results of Web flows processes.

Document Validation via API

Learn to perform a Document Validation using our API.

Validators - Main Concepts

Get to know the core concepts of Validators on Truora's API.

Face Validation via API

Learn to perform a Face Validation using our API.

Face Re-Validation via API

Learn to perform a Face Re-Validation using our API.

Phone Validation via API

Learn to perform a Phone Validation using our API.

Email Validation via API

Learn to perform an Email Validation using our API.

TruFace Validation

Identify and block fraudsters faces with TruFace validation.

iOS SDK

How to integrate Digital Identity using iOS SDK

Android SDK

How to integrate Digital Identity using Android SDK

Download DI Process Data

Explains how to download Digital Identity Process Data (Self-serve).

Create forms

Allows you to create custom forms to use in identity flows

Config Validators

How to use the Validators Config via API

Integrate a Form into a Validation Flow

Explains how to use the form block in an identity flow

Document Validator Config

How to use the Document Validator Config via API

Face Validator Config

How to use the Face Validator Config via API

Email Validator Config

How to use the Email Validator Config via API

Phone Validator Config

How to use the Phone Validator Config via API

Conversations and Agents Management

Learn more about the Conversations and Agents Management

Get Results from Whatsapp Chatbot Processes

How to bring the results of whatsapp chatbot processes

Subscribe a Webhook to get WhatsApp flows results

Learn how to Configure a webhook to receive the results of Customer Engagement processes.

Custom integrations: Connect an external API with your WhatsApp Flows

Learn to configure a custom integration with an external service to later use it in your WhatsApp flows

Campaigns Results

Learn how to get Campaigns Results

Agents: Starting and Reconnecting Conversations

Learn how agents can start or reconnect conversations

Configure your flows to perform API requests

Learn to use custom integrations with external services inside our flow builder

Facial Recognition Methods

About Truora´s "similarity" and "liveness detection" methods and how to activate them

Use Custom Integrations to get WA flow images

Learn how to use a Custom Integration to get user uploaded images from your flows

Contacts Management

Manage and organize your contacts in Truora's WhatsApp platform

Background Checks Batch via API

Learn how to submit a Background Checks Batch via API

How to Include Variables in a Mass Campaign

Learn how to add variables in your massive campaigns for personalized communication.

Create a WhatsApp <> Zendesk Integration

Learn how to create a WhatsApp <> Zendesk integration

Start Conversations via API

Learn to use our API to trigger automated WhatsApp conversations

How to Verify Your Facebook Business Account with Truora

Learn how to verify your Facebook business account with Truora to boost credibility.

Identity Process Override Status

Learn how to manually change the final status of an identity process when needed - Authorization required.

Flutter SDK

How to integrate Digital Identity using Flutter SDK

Google as identity provider - SSO Setup

Learn to set up SSO authentication using Google as an identity provider.

Azure as identity provider - SSO Setup

Learn to set up SSO authentication using Azure as an identity provider.

Verify Identity Steps via API

Learn how verify process steps using Truora's API Verify Identity endpoint, for custom front-end solutions

Whatsapp CE - Main Concepts

Get to know the core concepts of Whatsapp Customer Engagement in Truora

WhatsApp CE - META Considerations

Essential META information for Truora Customer Engagement setup.

WhatsApp Lines Rules and Best Practices for Messaging

Learn the key rules for managing WhatsApp lines and best practices for effective messaging.

Create Forms for WhatsApp flows

Learn how to create custom forms to collect user data and use them in WhatsApp Flows