Featured Guides

API Integration Guide

API integration step by step

Webhooks: Events and variables

Learn about available events and variables useful in the Webhooks service

Create a rule to receive webhooks

Learn to configure a rule for any event and trigger actions such as Webhooks.

Labels

Labels provide a way to filter Background Checks information using rules.

Subscribe a Webhook to get WhatsApp flows results

Learn how to Configure a webhook to receive the results of Customer Engagement processes.

Subscribe a Webhook to get Web flows results

Learn how to Configure a webhook to receive the results of Web flows processes.

Account Setup and Access

Learn how to create and access your Truora account.

How to use the Dashboard

How you can use the Dashboard

Understanding Account Access and Permissions

Learn how permissions, roles, and members are structured in Truora — and what you can manage directly from the dashboard.

Create Member and Assign Role

Learn how to add new members and assign roles in your Truora account.

Account Members Management

How to edit, delete, enable, or disable members within an Truora platform account

Authentication Guide

How to generate API Keys to perform the integration with Truora

Create Account to link processes by user

Learn how to generate an account_id in Truora´s system to link processes by user and store user data.

Profile Config

Learn how to manage your Truora profile settings, including password reset, language, 2FA, and linked accounts.

Two-step Verification Setup

Learn how to set up Two-step verification on your Truora account using an authentication app or SMS.

Verify your Usage

How to verify your products usage

Sending Encoded Requests

Ensure security in your requests with signed and encoded JWT through Truora

Google as identity provider - SSO Setup

Learn to set up SSO authentication using Google as an identity provider.

Azure as identity provider - SSO Setup

Learn to set up SSO authentication using Azure as an identity provider.

Understanding Background Checks

Understand how Background Checks works

Checks Lifecycle: Deep Dive

Explore the intricate journey of a background check, considering various factors impacting execution.

Datasets, Scores and Types

Discover essential concepts like datasets, scores, and types within the context of background checks.

Crime Categories

Truora follows United Nations ICCS categories for crime, simplifying global crime description standardization

Creating a Background Check

Learn to initiate a background check using our API, with essential prerequisites included.

Use the Check Type Person

How to use the Check Type Person in a Background Checks

Use the Check Type Vehicle

How to use the Check Type Vehicle in a Background Checks

Use the Check Type Company

How to use the Check Type Company in a Background Checks

Background Checks via dashboard

Create a Background Check via dashboard

Background Checks: PDF, Variables and Attachments

How to access features such as PDF, Variables, and Attachments, through the API or the Dashboard.

How to Create a Custom Type for Background Check

Create a custom background check for more accurate results

Background Checks: Continuous Checks and Status Monitor

How to use the Continuous Checks and the Status Monitor

How to Submit a Background Check Batch

Carry out Batch Background Checks

Background Checks Batch via API

Learn how to submit a Background Checks Batch via API

Configure Background Checks Parameters

How to check and configure Background Checks settings

Migration to new production environment step-by-step

Migrate to new production environment

Digital Identity - Main Concepts

Get to know the core concepts of Digital Identity on Truora's platform.

Create a Web flow in 5 minutes or less

Quickly create a Web flow to use it in any app

Web Integration Token Guide

How to generate tokens to integrate via Web

Document Validation

How to use Document Validation in Dashboard

Face Validation

How to use Face Recognition of Dashboard

Document and Face Validation

How to use the Document and Face Validation in Dashboard

Phone Validation Guide Via OTP

Validate the phone number of your end users with OTP (One-Time Password)

Email Validation Guide Via OTP

Validate the email address of your end users with OTP (One-Time Password)

Create forms

Allows you to create custom forms to use in identity flows

Integrate a Form into a Validation Flow

Explains how to use the form block in an identity flow

Customize your web flow

How to configure the behavior and appearance of a web flow

Guide to Get Results

How to search and retrieve Processes and Validations results

Declined Reasons Details

Detailed explanation of reasons for declined document validations by Truora's API

Expired Reasons Details

Detailed explanation of reasons for expired validations by Truora's API

Download an Identity Process PDF

How to download an Identity Process as a PDF

WebView Integration Guide

How to integrate with Truora using WebView

Iframe Integration Guide

How to integrate with Truora using Iframes

Android SDK

How to integrate Digital Identity using Android SDK

iOS SDK

How to integrate Digital Identity using iOS SDK

Flutter SDK

How to integrate Digital Identity using Flutter SDK

Activate User Recovery

Recover your abandoned users with our automatic and user-activated recovery methods

Get Geolocation info

Obtain the real geographic location of your users

Manual Review

Manual review from the Truora platform

Identity Process Override Status

Learn how to manually change the final status of an identity process when needed - Authorization required.

Authorization guide

Get explicit authorization for using personal data and others from your users

Tips for document pictures

Useful tips to capture good document photos for smooth and successful validations

Common errors

Guide for common errors in Truora's identity verification process.

Digital Identity Verification Flow

Create Digital Identity Flow

Download DI Process Data

Explains how to download Digital Identity Process Data (Self-serve).

Validations Steps

Understanding validation steps in Truora

Verify Identity Steps via API

Learn how verify process steps using Truora's API Verify Identity endpoint, for custom front-end solutions

Validators - Main Concepts

Get to know the core concepts of Validators on Truora's API.

Document Validation via API

Learn to perform a Document Validation using our API.

Face Validation via API

Learn to perform a Face Validation using our API.

Face Re-Validation via API

Learn to perform a Face Re-Validation using our API.

Phone Validation via API

Learn to perform a Phone Validation using our API.

Email Validation via API

Learn to perform an Email Validation using our API.

TruFace Validation

Identify and block fraudsters faces with TruFace validation.

Config Validators

How to use the Validators Config via API

Document Validator Config

How to use the Document Validator Config via API

Face Validator Config

How to use the Face Validator Config via API

Phone Validator Config

How to use the Phone Validator Config via API

Email Validator Config

How to use the Email Validator Config via API

Facial Recognition Methods

About Truora´s "similarity" and "liveness detection" methods and how to activate them

TruIdentidad

How integrate face validation solution with Registraduria for secure and efficient user validation.

Whatsapp CE - Main Concepts

Get to know the core concepts of Whatsapp Customer Engagement in Truora

WhatsApp CE - META Considerations

Essential META information for Truora Customer Engagement setup.

How to Verify Your Facebook Business Account with Truora

Learn how to verify your Facebook business account with Truora to boost credibility.

How to Acquire WhatsApp Lines

Learn more about the acquisition methods for WhatsApp lines.

Activate your line for WhatsApp in Truora

Activate your line for WhatsApp in Truora

Migrate your WhatsApp line to Truora

Learn more about the WhatsApp lines migration.

WhatsApp Lines Rules and Best Practices for Messaging

Learn the key rules for managing WhatsApp lines and best practices for effective messaging.

Customer Engagement - Getting Started

Getting started with WhatsApp customer engagement

Create a WhatsApp flow in 5 minutes or less

Quickly create a WhatsApp flow to use it in any app

Include variables in your WhatsApp flow

How to use the responses obtained within the flow

How to Include Variables in a Mass Campaign

Learn how to add variables in your massive campaigns for personalized communication.

Inbound Message Guide

How to set and use inbound messages with Truora's Dashboard

Outbound Message Guide

How to create and send an outbound message with Truora´s Dashboard

Agents: Starting and Reconnecting Conversations

Learn how agents can start or reconnect conversations

How to Use WhatsApp to Validate Identity

Use identity Validators with WhatsApp

Live Capture for Identity Validations on WhatsApp

Add an extra layer of security to your whatsapp flow by using the live capture for image inputs

Create Massive WhatsApp Campaigns

Create Massive WhatsApp Campaigns

Conversations and Agents Management

Learn more about the Conversations and Agents Management

Create Forms for WhatsApp flows

Learn how to create custom forms to collect user data and use them in WhatsApp Flows

Get Results from Whatsapp Chatbot Processes

How to bring the results of whatsapp chatbot processes

Campaigns Results

Learn how to get Campaigns Results

Contacts Management

Manage and organize your contacts in Truora's WhatsApp platform

Custom integrations: Connect an external API with your WhatsApp Flows

Learn to configure a custom integration with an external service to later use it in your WhatsApp flows

Configure your flows to perform API requests

Learn to use custom integrations with external services inside our flow builder

HubSpot integration with Truora

Step-by-step guide on integrating HubSpot with Truora´s platform

Test your WhatsApp - HubSpot integration

How to test your WhatsApp - HubSpot integration within Truora´s WhatsApp Flows

Create a WhatsApp <> Zendesk Integration

Learn how to create a WhatsApp <> Zendesk integration

Start Conversations via API

Learn to use our API to trigger automated WhatsApp conversations

Use Custom Integrations to get WA flow images

Learn how to use a Custom Integration to get user uploaded images from your flows

Electronic Signature

Provides a link for performing electronic signature on online document and validates whether the person signed it or not.

Create a dynamic template at ZapSign

How to create and include a dynamic template in your flows using a ZapSign ID

Electronic Signature branding

Customize your ZapSign colors and branding

Electronic Signature Manage

Manage electronic signature templates and forms

Manage Electronic Signature of Documents

Manage fixed documents for electronic signature

Integrate Electronic Signature in Web flows

How to integrate Electronic Signature in Web flows

Integrate Electronic Signature in WhatsApp flows

How to integrate Electronic Signature in WhatsApp flows

Add document and face to electronic signature validation

Allows you to add validation of face, document or both to the end of the signed document